Privacy and data

Stay enquiries

Our enquiry forms ask for your name, email and message, and your dates and group size where relevant. We use these details to reply to your enquiry. Please do not include identity documents, card numbers or payment details.

Conversations with WOW

WOW is our automated stay assistant. It answers questions using Hualien WOW’s published information. Your question and recent messages on this page are sent through Cloudflare to our own equipment to find relevant information and generate an answer. AI-generated answers are labelled and include sources. Please do not share identity documents, payment details or booking information. Chats are held in memory only while being processed. They are not saved in a chat database, used to train models or kept in your browser after you leave. Maintenance logs exclude chat content and are limited to two files of approximately 1 MiB each.

External booking and contact services

Online booking opens the official SiteMinder booking page. LINE and Google Maps are provided by their respective services. Their privacy information and terms apply when you use those services.

Site usage statistics

To understand how the site is used, we count a few actions: Book a stay, availability searches, phone calls, emails, opening LINE and maps, opening WOW chat, and switching language. Each record holds only the date, the action, the page address and the language. We do not record IP addresses, cookies or anything that identifies you. Our hosting provider, Cloudflare, also provides cookie-free visit statistics such as page views, referring sites and device types. If you accept in the cookie notice, we also use Google Analytics, which stores cookies in your browser; Google processes that data under its own policy. You can change your choice at any time from Cookie settings at the bottom of the page.

Questions and corrections

For questions about information you have provided, contact wowwowservice@gmail.com.

This enquiry form is not accepting messages yet. Please contact reception by LINE, phone or email using the details on our contact page.